Return & Refund Policy
- This Return and Refund policy shall only be applicable for home delivery shopping via Loke Kee Online (www.lokekee.com) only.
- Loke Kee Biscuits & Cake Shop Sdn Bhd (Loke Kee) shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by completing and submitting the online form posted in our website within seven (7) days upon receiving the Products. We will contact the Customer within seven (7) days after receipt of the completed form online to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at email@example.com or call Loke Kee Online hotline at +605 312 8622 for enquiries.
- Return/Exchange of Products or refund can be arranged under the following reasons:
- If any Product has been delivered in a damaged or defective condition; or
- if the Product is out of date or expired; or
- if the wrong Product which is different from the Order is delivered
Provided Always that the Customer shall return or caused to be returned to Loke Kee the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Order, payment and delivery of the Products.
- If a Product which was ordered and invoiced is not included in the delivery, Loke Kee shall either refund the Customer the value of that Product, or replace the Product.
- If any Product which was not included in the Customer’s Order is delivered to the Customer, Loke Kee shall collect the Product from the Customer.
- If the Customer has been charged for a Product which has not been delivered, Loke Kee shall refund the Customer the value of the Product as originally charged to the Customer.
- If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, Loke Kee shall refund to the Customer the difference.
- Loke Kee will only accept refund or return within 14 days from the invoice date.
- All requested return/refund will take at least 2 days for inspection.
- The Customer is required to send back the affected Product(s) to us via a reliable courier service company to our Loke Kee’s warehouse at the following address:-
Loke Kee Biscuits & Cake Shop Sdn Bhd,
No 9, Persiaran Industri Rapat,
Kawasan Perindustrian Sri Rapat,
31350 Ipoh, Perak, Malaysia.
- The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at our warehouse. Loke Kee will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.
Loke Kee Biscuits & Cake Shop Sdn Bhd