Welcome, how can we help you?
Welcome to our FAQ section. Here, you’ll find answers to commonly asked questions about our products, ordering process, delivery, returns, and more. At Loke Kee, we are committed to providing the best experience and preserving the authentic taste of traditional Ipoh biscuits and pastries since 1947. If you need further assistance, feel free to contact our customer support team anytime.
What is Loke Kee famous for?
Loke Kee Biscuits & Cake Shop Sdn. Bhd. is famous for traditional Ipoh biscuits and pastries such as Heong Peah, Shat Kek Ma, Wife Biscuits, Kai Chai Biscuit, and various local confectioneries made using authentic recipes since 1947.
Are your products Halal certified?
Yes, selected products are certified Halal and our manufacturing facilities follow strict food safety standards including HACCP and FSSC certifications.
Where are your products made?
All products are proudly made in Ipoh, Perak, Malaysia.
Do your products contain preservatives?
Our traditional biscuits and pastries are crafted using quality ingredients with no added preservatives, ensuring an authentic taste and natural freshness in every bite.
How do I place an order?
Simply browse the products, add your desired items to cart, proceed to checkout, fill in your shipping details, and complete payment online.