1. How many days for delivery of my orders?
Delivery normally will take 3-5 working days. You may email to us if you still unable to receive the items within the delivery periods so that our customer service representative will help you to check with the courier service.
2. Do you keep my credit card details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed. It is submitted directly to our banks or Paypal via IPAY88.
3. Where can I request an official receipt?
We will attached the official receipts with the item in the parcel. However, in the event if you did not receive the receipt for the item, please send your request to www.lokekee.com/question/
4. What should I do if I have charged with wrong amount in my order?
If you found that wrong amount has been charged in your order, please contact us via www.lokekee.com/question/ and we will assist you to resolve the problem as soon as possible.
5. Which credit cards are accepted for payment?
LOKE KEE BISCUITS & CAKE SHOP SDN. BHD. accepts all VISA and MASTERCARD, both credit and debit. All your credit card information is protected by means of industry – leading encryption standards.
Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.
6. How can I know if my payment was successful or fail?
You will be notified via SMS and email within 24 hours upon completion of order confirmation.
Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).
Bank reconciliation time only affect payment method via Online Banking and will happen at around 11:30pm to 01:30am depending on your bank.
Below are the time of bank’s reconciliation time:
MAYBANK (12:00am – 12:30am)
CIMBClicks (11:45pm – 12:15am)
RHB (12:00am – 12:30am)
Hong Leong Bank (11:30pm – 01:00pm)
Public Bank (12:00am – 01:00am)
Bank Islam (12:00am – 01:00am)
7. What are the payment methods available?
We support the following payment options at LOKE KEE BISCUITS & CAKE SHOP SDN. BHD. ONLINE STORE:
Credit/Debit Card/Online Banking/Paypal
8. What are the shipping fees/rates?
Shipping rates are calculated based on weight, dimensions, origin, and destination. We do offer FREE SHIPPING for some specific items.
Note: Your shipping fee (if any) will be clearly indicated at the time of checkout that available in the Order Summary Box.
For oversea customers, you may email us at email@example.com in order to get the shipping rates for the items that you have chosen.
9. Failed to track my order. What I need to do?
If you are unable to track your package on the order tracking page, please contact us at http://www.lokekee.com/question/ with your order number and the item’s details.
We will assist you to resolve the issue with immediate action.